Employment Opportunities
Nutrition Specialist - Full time
Duties and Responsibilities:
- Support the members via email, phone and live chat in reaching their weight goals by providing support and nutritionally accurate counseling on general nutrition and the member's meal plan.
- Moderate assigned nutrition-related online meetings after researching and preparing for topic.
- Answer questions posted by members on the boards & threads moderated by Nutrition Support.
- Create and modify meals and recipes according to plan specifications, aiming to make them user-friendly, nutritious, tasty, interesting and inviting.
- Updating meal plan products, fast food and convenience meals to increase variety and maintain accuracy of offerings.
- Support Member Services by answering questions dealing with nutrition and related topics.
- Other projects as assigned to help the department and company grow and support our members.
Minimum Requirements
- 1+ years clinical/counseling experience or similar preferred; including dietetic assessment/evaluation and therapeutic diet instruction
- Menu development (menu planning, recipe modification) preferred
- Customer service or similar experience preferred
- Dietetic Technician, Registered (DTR) or Registered Dietitian (RD) required; will consider if Dietetic Technician Registered eligible or Registered Dietitian eligible.
Skills
- Expert counseling technique
- Excellent writing skills and phone etiquette
- Strong problem-solving abilities
- Ability to multi-task and prioritize responsibilities
- Ability to arrive on time, according to schedule
- Computer knowledge including: Microsoft Word and Outlook
- Proficient with Nutritional Analysis Software
- Professional work ethics
Compensation Type
Hourly
Job Location
Ft Lauderdale, Florida
Interactive Creative Director - Full time
Description:
Responsible for the daily operations of the Creative Services Department including staff training, management, evaluation and work assignments.
- oversees creative project workflow, production and task scheduling.
- maintains quality standards in all creative projects and helps optimize performance based on best practices.
- works directly with outside vendors and production partners to provide materials and information, ensure production quality and establish delivery deadlines.
- responsible for maintaining corporate and brand marketing standards throughout the company.
- provides creative direction for writers and designers, develops new creative concepts and provides final creative approval for all creative projects.
- writes, edits and proofreads copy as needed for a variety of marketing and Web-based projects.
- plans, directs, and coordinates all activities in the art department. Works with marketing department to design TV commercials, catalogs, brochures, etc. Responsible for preparing reports concerning productivity, changes in workflow, and other factors that effect expenditures.
Minimum Requirements
- Bachelor's degree and at least 7 years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
- Ideal candidate has experience with web based commerce.
- All candidates should have demonstrated ability to create integrated campaigns using both online and offline media.
Compensation Type
Salary
Job Location
Ft Lauderdale, Florida
Manager, QA and Training - Full time
Description:
- Creates, coordinates and manages all QA and training requirements for the contact center on a regular basis
- Creates and maintains all training materials required for both initiation as well as supplemental training for all contact center positions and requirements
- Creates, provides and maintains an ongoing QA program for all contact center positions and requirements
- Coordinates and executes regular feedback reviews to all contact center employees regarding performance, etiquette and needs
- Works with contact center Sr. Manager/Director to establish incentive programs tied to performance and QA reviews
- Manages QA and training requirements for all Company clients as assigned
- Establishes a program of consistency and discipline
- Provides assistance with supervision when needed
Minimum Requirements
College Degree preferred
Skills
- strong communication and organizational skills
- strong working knowledge of company products and services
- strong working knowledge of company systems and contact center software
- strong language skills (both oral and written)
- training experience
Compensation Type
Salary
Job Location
Ft Lauderdale, Florida
Call Center Supervisor - Full time
Description:
Member Service Supervisors are responsible for supervising teams of member service representatives in resolving difficult, complex or sensitive customer concerns and take responsibility for resolving escalated customer disputes within a customer service and sales environment. This position primarily provides leadership and administrative support to our Member Service Representatives. This is accomplished through effective monitoring, coaching and leadership in accordance with the company policies and procedures.
Duties and Responsibilities:
- Recommend and coordinate needed changes based on process analysis.
- Assist staff to resolve complex or outside of the norm situations.
- Responsible for scheduling to include: work assignments, employee breaks, overtime assignments, back-up for absent employees and shift rotations.
- Schedule and facilitate monthly Supervisor Meeting.
- Monitor call volumes, email stats and LivePerson to ensure department productivity, sales and quality goals are met.
- Plans, organizes, directs and evaluates the performance of assigned staff.
- Completes all assigned shift paperwork including but not limited to; daily reports, break schedules, and massage list.
- Provides day-to-day leadership and works with staff to ensure a high performance, customer service oriented work environment that supports the department's objectives.
- Coordinate and maintain records for staff memos, handouts and special promotions.
- Performs special projects as required, such as assisting with the development, research, and delivery of new trainings, or other duties when necessary.
Minimum Requirements:
A minimum 12 months experience as a service support expert or equivalent with a consistently exceeds rating on all personal performance measures in current position.
Skills
Strong knowledge of office processes, procedures, and technology. Excellent verbal skills, excellent written communication skills, excellent facilitation skills, time management skills, interpersonal communication skills, PC skills (Word, Excel and Powerpoint), ability to express ideas and concepts clearly, ability to produce, interpret and assimilate data, organization skills, strong technical, analytical and research skills, strong ability to train and develop others and demonstrate exceptional work habits.
Compensation Type
Hourly
Job Location
Ft Lauderdale, Florida
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