Meal Delivery FAQ

eDiets Meal Delivery is a comprehensive weight-loss program that features premium quality, freshly prepared meals and snacks in calorie-smart portions. These nutritionally balanced meals are offered in conjunction with the Web's premier community for weight-loss support, expert advice and news to give you the support you need to succeed. Created by a team of dietitians and trained chefs, eDiets offers a delicious, convenient and effective way to lose weight.

Once you select the plan that best fits your needs, you're ready to begin customizing your menu. Choose from more than 100 great-tasting, freshly prepared, chef-created meals. You'll choose one breakfast, lunch, dinner and snack for each day, or you can order our members' favorites package. The meals you select are then made to order with only the highest-quality ingredients and NO ADDED PRESERVATIVES, packed in our advanced "chill-fresh" packaging, and shipped directly to you. All you do when your chef-prepared meals are delivered to your home is just heat, eat and enjoy! It's that simple!

Weight loss is only one of many reasons to join eDiets Meal Delivery. There are numerous other benefits including better health, more energy and adopting healthy eating habits while enjoying great tasting meals.

eDiets Meal Delivery is healthy and convenient - it's like having your own personal chef and dietitian every day! Eat amazing gourmet food and lose weight. No shopping, no planning, no cooking, and no cleaning. Save time and money while looking and feeling your best!

While there is no typical eDiets customer, most members have tried numerous other types of diets before coming to us. They understand the challenges of losing weight and appreciate the simplicity, convenience and support of the eDiets program.

eDiets Meal Delivery is an exceptional weight-loss experience, because you do not have to eat dehydrated diet food to lose weight. eDiets offers freshly prepared foods, delivered chill-fresh each week, including the favorites YOU select from a wide variety of delicious entrees. Your meals are made-to-order in our USDA-inspected kitchen, securely packed using our advanced "chill-fresh" packaging and delivered fresh to your front door. Plus, while you are receiving your deliveries, you have a full access pass to eDiets' award-winning online and phone support from registered dietitians and personal trainers. You can call, e-mail or live chat with any question any day of the week - whether you have questions on how best to build muscle or are looking to manage a particular aspect of your nutrition profile better, our team is here to help you make the most of your weight-loss experience. You also have 24/7 access to more than 80 member support boards that include age-specific forums, popular diet topics and motivational challenges. It all adds up to an unparalleled level of support.

eDiets Meal Delivery is available throughout the continental United States! We ship all orders via FedEx delivery to your home or office.

With eDiets, you always have the option to create your own menu from our wide selection of meals to ensure that you receive the best variety possible - according to your needs and tastes. All meals and program menus are designed and approved by our staff of dietitians.

All eDiets meals come packed in microwave-safe containers and can be re-heated in as little as 1 to 2 minutes. Detailed heating instructions are included with every meal. You can eat the meals directly from the container for easy cleanup. Or if you prefer, you can transfer the meals to a regular dish for a more traditional presentation.

In order to make any changes to your delivery schedule, please call customer service at 1-877-968-7343. We will need a minimum of 72 hours notice to modify your delivery schedule.

We understand that sometimes situations arise when you may not require one of your eDiets meals. If you are eating out, you can save your eDiets meal to eat at the end of your cycle. Your meals will stay fresh for up to 10 days after delivery with refrigeration or you can store your meal in the freezer for up to three months to eat at a later date. Our five-day meal plan options offer the perfect balance of structure and flexibility for those who eat out frequently as part of their lifestyle.

We recommend you use your eDiets meals as a guide to eating appropriate portion sizes while eating out. You may also want to consult your eDiets Dining Out Guide for some helpful suggestions.

Your daily plan is specifically tailored to your nutritional requirements. If you choose to drink alcohol, limit intake to no more than two drinks a day for men and one a day for women. (One drink is 12 ounces of light beer, 5 ounces of wine, or 1.5 ounces of liquor.) Alcohol intake can increase your calorie intake and may inhibit or delay weight loss.

A safe and healthy weight loss is between 1-2 pounds per week. While our program has yielded excellent results, everyone is different, and individual results can vary, depending on many factors including age, activity level, amount of exercise, medical conditions and current weight.

Weight loss is only one of many reasons to sign up for eDiets Meal Delivery. There are a number of other benefits to our program, including better health and the simplicity and convenience of having freshly prepared gourmet meals delivered to your home!

We encourage eating all the meals listed on your meal plan. Your meal plan has been designed to provide you with essential nutrients necessary for optimal energy, nutrition and healthy weight loss.

We suggest consulting your physician or health care professional before starting any diet or fitness program.

Once prepared, your meals are carefully packed in our advanced, USDA-approved chill-fresh packaging. They are then shipped in a weatherproof cooler to your destination of choice via FedEx to maintain optimal freshness.

No. The meals will be left for you in a sealed weatherproof cooler and will be safe and cool when you arrive home. Though a few hours on your front porch will not have an impact on the meals, we do recommend you choose a delivery day that will not result in an unattended delivery for an extended period of time.

If your cooler arrives and the gel-packs are melted, do not be alarmed. As long as the meals are still refrigerator cold to the touch, your order can be placed in the fridge with no impact on the quality. If you are not sure, then call Customer Service at 1-877-968-7343.

eDiets meals will stay fresh in your refrigerator for up to 10 days from receipt of your cooler. You may freeze them for up to three months if you wish to keep them longer.

For your convenience, detailed heating directions for each meal are included on each meal label. However, most of the meals are prepared simply by heating for a short time in the microwave. All of our trays are microwave safe. Just peel back the corners of film on the tray and place the specially designed packaging into the microwave, and voila!

In most cases there is only a plate and a few utensils to dirty. You can also eat the meals directly from the container for even easier cleanup. All of our hot meals come in specially designed microwavable containers.

We do not add any artificial preservatives to our meals, and we continue to strive to eliminate all preservatives in our menu items. Some pre-packaged snacks, sauces or pre-prepared items (such as tortillas) may contain small amounts of preservatives. If you have any ingredient sensitivities, please be sure to review the ingredients list and nutritional breakdown found on the label of the package. For your added convenience, you may also preview this information online.

Our meals are ideal for seniors. They are served in single-portion, microwavable trays that are easily heated in the microwave. Simply peel back the corners of the plastic layer, heat briefly according to the instructions on the label, and you are ready to enjoy your healthy meal.

Studies show that excess weight can increase the risk of developing many serious diseases including: type 2 diabetes, heart disease, stroke, certain types of cancer, sleep apnea, gout, and/or osteoarthritis.

eDiets offers several programs to help you reach your goals:

• eDiets Meal Delivery Meal Plan
• eDiets Meal Delivery Program Specifically Designed for Use with alli®

No. All of the eDiets meals contain zero trans fats.

You can, or you may call 1-877-968-7343 to reach an eDiets representative who will be happy to take your order over the phone and answer any questions you may have.

Yes. The ingredients and nutritional breakdown of every meal is listed clearly on its label and online, so you'll always know what you are getting. Or if you need help with your meal recommendation, call one of our nutritionists for more information.

No. Unlike typical diet programs, eDiets is designed to provide the highest level of around-the-clock support so that you can fit us into your life when you have the time. Log on anytime from your home, office or whenever you're on-the-go to take advantage of all the tools we have. It's personal, convenient and private.

No. At eDiets, we believe that meals are only part of the weight-loss equation. Including a fitness program, following a meal plan and receiving support from our experts and community will help you achieve your goals.

All eDiets Meal Delivery memberships include FREE access to all the features and services eDiets offers, including: unlimited online and phone support, customized fitness plans, complete access to the community, eTools, newsletters, and so much more!

It is recommended that you weigh yourself once a week. Our convenient weight tracker will help you track your progress.

With each order you will receive your personalized menu or you may print it online. The menu outlines your meals and snacks for you, including any additional items that may be necessary.

For all of the plans , you can adjust the timing of your meals as long as you are sure to include all the foods in your plan.

All meals are prepared and shipped fresh. Put them in your refrigerator immediately after unpacking them, and they will last for up to 10 days. If you plan on keeping them longer, then we recommend placing them into the freezer for up to three months.

You can do either. And you can switch each week. If you choose not to customize your own menu, then we will send you our Member's Favorites package.

Simply call 1-877-968-7343 and follow the prompts to reach one of our credentialed nutritionists.

We continually strive to provide the proper balance between minimizing packaging and providing a fresh, food-safe product. While improvements are an ongoing process, our current meal delivery packaging is highly recyclable as follows:

Styrofoam Coolers
Our Styrofoam coolers are expanded polystyrene, material #6 in the recycling system and contain no chlorofluorocarbons (CFCs). They are reusable and can maintain temperatures of perishable goods with a minimum amount of refrigeration for an extended period of time. If you choose not to keep and reuse your coolers, they can be donated to youth camps for outdoor activities, local food shelters or thrift stores. If you would like more information on polystyrene materials or local recycling drop-off locations, you can visit the Alliance of Foam Packaging Recyclers at http://epspackaging.org/info.html.

Gel Packs
To dispose of the gel packs, you may place them in the trash or reuse by placing them flat in a freezer for later use. The gel packs contain a USDA-approved, food-grade substance for safety reasons and are non-toxic. However, they should not be poured down a sink.

Want a great way to recycle your gel packs and beautify your garden at the same time?

Simply empty the liquid contents of each gel pack into your garden's soil or mulch and discard the outer bag in your recycling bin. The gel pack content will help your garden retain moisture and grow larger, healthier plants. Please be assured this food-grade liquid will not harm any plants, humans or animals that come in contact with the soil.

Food Trays
The plastic food trays can be recycled or reused to store food and non-food items, such as office, school or craft supplies.

All other packaging materials contained in your Meal Delivery shipment can be deposited in your home recycling bin for regular pickup and sorting.