FAQs: Membership & Technical Questions

Membership Services

Where can I find descriptions of your programs?

Just click the View All Diet Plans link in the navigation at the top of any page to find descriptions of our diet, fitness and recipe programs. To get more information on a specific plan, click on the plan's name from the View All Diet Plans page.

How do I change my account information or email address?

Just log in and choose the My Account link. You'll find it at the top of each page. From Account tab, you can change your email address and password. Your information is kept private and secure through our secure server. If you want to change your credit card information or choose a new user name, simply call Customer Service at 800-265-6170. For other account related questions, please email us at Help@eDiets.com.

Can I switch my membership type at any time?

Yes, you can! You can switch between our more than 20 online plans or even switch from an online meal plan to meal delivery. You can switch from a 7-day meal delivery plan to a 5-day plan and back again. Simply contact customer service toll free at 1-800-265-6170 to get the exact plan you need to lose weight. The ability to change programs gives you the flexibility to follow a plan that works best for you no matter how your specific needs change over time. Plus, your history comes with you so you can always have an easy way to track your progress.

How can I get additional membership questions answered?

For eDiets digital membership questions, please contact Customer Service toll free at 1-800-265- 6170. If you have a question about your eDiets Meal Delivery membership, please contact us toll free at 1-877-968-7343. Or you can send an email to Help@eDiets.com.

Technical Support

How do I clear my temporary internet files/cache and cookies?

These files are specific to your internet browser. The steps that you will need to follow may vary, based on the operating system of your computer and the particular internet browser you are using. For instructions on clearing your temporary internet files/cache and managing your browser cookies on your computer, please consult the help section of your internet browser. If you require further assistance, please call us at 800-265-6170.

Can I send attachments with my email?

No. Our system filters email attachments.

What type of browser do I need to access eDiets.com?

Internet Explorer 6.0 or higher or Mozilla Firefox 2.0 or higher. If you are using a Mac, we recommend using Safari 2.0 or higher.

Help! I've forgotten my username and password.

No problem. If you forget your username please call customer service at 1-800-265-6170 for assistance. A representative can also have a new password emailed to you at that time. If you have only forgotten your password, just go to the Home page, select Member Log In and click on the Forgot Password button. Now enter your username and email address and your login information will be emailed to you.

Why won't the computer accept my password?

Passwords are case sensitive. You must type in your password exactly as you entered it originally.

I can't read the newsletters or emails you send. What's wrong?

Our email newsletters are sent in HTML format. To view them, you will need to change the format of your email viewer.

I continue to receive eDiets newsletters and emails even though I have unsubscribed. How do I stop receiving these?

Depending on the number of newsletters you have subscribed to, it is possible that you have only unsubscribed to one particular newsletter, not all of them. To ensure you do not receive any further newsletters or emails from eDiets, please click the link to opt out of ALL future commercial email from eDiets.com. Please note you will still continue to receive transactional emails such as those related to your orders and account status.

Customer Support: