FAQs: Top 10 Questions

Online Diet

How is the eDiets plan structured, and what are its nutritional standards?

Our goal is to provide our members with the program that fits their needs, respecting requirements for improved health and wellness, as well as weight loss. Our eDiets Healthy Weight Programs follow current guidelines and recommendations of professional health organizations including the Academy of Nutrition and Dietetics (AND), the American Diabetes Association (ADA), the American Heart Association (AHA), the United States Department of Agriculture (USDA), the Weight Information Network (WIN) , and the Institute of Medicine (IOS). For example, the Heart Smart Program incorporates guidelines to prevent and manage heart disease and hypertension. Our Living With Diabetes Program meets the guidelines of the American Diabetes Association.

How do I change my preferences?

It's easy! To change your plan preferences, select the View/Edit Preferences option in the Diet section. Submit your changes and then, review your meals and print your shopping list.

How do I get my weekly program?

To view your new meal plan, you need to go through the weekly check-in process. The weekly check-in process will give you the option to enter your current weight and generate a new meal plan. To weigh-in, click on the Check-in link to process your weekly check-in. When you are due to complete your weekly check-in, a check-in link will appear in the Meal Plan section of your eDiets Member Home page or you can access the Check-in within the Diet section.

How do I access the online Diet Tools and Resources?

To access your online Diet Tools click on the Weight Loss Tool link located from the subheading on the Diet page. From this page, you can access the FAQs, Dining Out Guide, Substitutions List, Nutrition Tracker and the Beverage Guide.

Can I change my meal plan at any time?

Yes. To change your current meal plan, go to View/Edit Preferences and select the meal plan you desire from the drop down menu in the Switch My Diet Plan section at the bottom of the page. Remember, once you change your meal plan, your weekly menu will change to fit your new meal plan. If you have already completed your grocery shopping for the week, you may want to consider waiting until the next week to change your meal plan.

Meal Delivery

How is the eDiets plan structured, and what are its nutritional standards?

Our goal is to provide our members with the program that fits their needs, respecting requirements for improved health and wellness, as well as weight loss. Our eDiets Healthy Weight Programs follow current guidelines and recommendations of professional health organizations including the Academy of Nutrition and Dietetics (AND), the American Diabetes Association (ADA), the American Heart Association (AHA), the United States Department of Agriculture (USDA), the Weight Information Network (WIN) , and the Institute of Medicine (IOS). For example, the Heart Smart Program incorporates guidelines to prevent and manage heart disease and hypertension. Our Living With Diabetes Program meets the guidelines of the American Diabetes Association.

How long will the meals keep in my refrigerator?

Your eDiets meals will stay fresh in your refrigerator for up to 10 days from receipt of your cooler on the Fresh plan or 90 days on the Flash Frozen plan.

How is the food heated?

All eDiets meals come packed in microwave-safe containers and can be re-heated in as little as 1 to 2 minutes. Detailed heating instructions are included with every meal. You can eat the meals directly from the container for easy cleanup. Or if you prefer, you can transfer the meals to a regular dish for a more traditional presentation.

How do I skip a delivery?

To skip a week, please click on the Meal Delivery Preferences link from your Menu page. Please note, all skip requests must be processed before the weekly cutoff day, Wednesday at 11pm EST.

What if my cooler arrives and the gel-packs are melted?

If your cooler arrives and the gel-packs are melted, do not be alarmed. As long as the meals are still refrigerator cold to the touch, your order can be placed in the fridge with no impact on the quality. If you are not sure, then call Customer Service at 1-877-968-7343.

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